Careers at Golden Windows

Position Summary:

This position requires a results-driven sales representative to actively seek out and engage customer prospects. You will provide complete and appropriate solutions for every customer in order to boost revenue growth, customer acquisition levels and profitability.

The primary responsibility of this position is to sell windows and doors to builders (B2B) and renovators in a specific geographic market, capitalizing on our current client base while seeking out new customers.

Key Responsibilities:

• Service existing accounts and obtain and/or grow the current sales volume within the territory.
• Prospect and qualify new sales opportunities within the territory.
• Process quotes for current and potential customers. May require site visits or a drawing review to acquire an accurate list of what is required and product specfications.
• Accurately input orders into the quoting tool, generate any special quotes, drawing requests and site mull/glaze documentation that is required to capture all costs and determine delivery dates.
• Provide techincal support, literature, and other support materials to customers.
• First point of contact for builders/homeowners related to Field Service issues. Expedite the resolution of customer problems to maximize satisfaction.
• Coordinate sales effort with team members and other departments as required.
• Complete weekly, monthly, and annual reports/forecasts and budgets as required.
• Works closely with the A/R Department to ensure accounts are collected in a timely manner.
• Monitor the competition by gathering current marketplace information on pricing, products, new products, delivery schedules, etc.
• Participate in trade shows, training, and associated meetings, as required.

Position Requirements:

• Training within the Construction Trades, Construction Technology program or Interior Design program would be beneficial
• Minimum of five (5) years proven sales experience within building trades, preferably millwork
• Familiarity with different sales techniques and pipeline management
• Superior selling, communication, and negotiation skills
• Strong interpersonal and relationship building skills
• Prioritizing, time management skills are a must
• Excellent knowledge of MS Office
• Experience reading blueprints and completing material take-offs

Working Conditions:

• Home office
• Travelling within the sales territory to visit job sites, the showroom, model homes, client offices
• Travel to Head Office and other meetings, as required

Position Summary:

We are looking for a Service Office Supervisor who takes pride in the results they deliver, cares about making a difference and understands how rewarding working with a great team can be.

The position, under the direction of the VP Operations, is primarily responsible for the supervision of the Customer Service Representatives in the Service Department. The Service Office Supervisor is responsible for leading a team of 4-5 Customer Service Representatives. This position is responsible for coaching and training the team to deliver elite customer service, while overseeing daily operations.

Key Responsibilities:

• Supervise all Customer Service Representatives in the Service Office Department
• Participate in the hiring of new CSR's and manage subsequent training for new hires
• Ensure all service requests received are entered, processed, and scheduled within a timely manner
• Responsible for ensuring all required materials are ordered correctly and on time from either production departments, or outside vendors
• Maintain open and regular communication with the Field Service and Installation Supervisor, and work as a team to resolve any issues as they arise
• Act as backup for the Field Service and Installation Supervisor when necessary
• Assist in developing Standard Operating Procedures for the Service Office
• Monitor daily open order report, backlog report, and other reports as necessary
• Complete Daily Operating Report (DOR) to measure success of the department
• Assist and coach CSRs through communication with customers on any high priority service requests
• Ensure all chargeable service requests are accurately entered and work with A/R to address any outstanding amounts
• Work with IT Department to maintain and improve our Service Department software/database as required
• Assist in creating annual department budget

Qualifications:

• Minimum 2 years experience in a supervisory role
• Minimum 5 years experience in Customer Service within the manufacturing or construction industry
• Experience in window and door industry considered an asset
• Experience with MS Office and data entry, must be very comfortable using a computer

Attributes:

• Passion and drive for delivering exceptional customer service
• Proven track record of coaching and mentoring employees
• Adaptable and flexible in managing multiple priorities and timelines
• Excellent communication skills both written and oral
• Great organizational skills and thoroughness in execution of tasks
• Strong analytical and problem solving skills
• Ability to work under pressure

Working Conditions:

• Regular office hours - Monday to Friday

Position Summary:

We are looking for a Service Technician who takes pride in the results they deliver, cares about making a difference and understands how rewarding working with a great team can be.

This position is primarily responsible for providing warranty work, completing installations, minor repairs and/or replacing Golden Windows products in customers' homes.

Key Responsibilities:

• Installing hardware, glass and window screens, including entry doors at jobsites
• Driving company vehicle to make service calls at customer homes or jobsites
• Ensuring all company safety policies and site safety requirements are followed
• Loading product at warehouse and unloading at customer site
• Providing exceptional customer service by listening and responding appropriately
• Preparing manual Bills of Lading
• Assisting customers, as needed

Qualifications:

• Highschool diploma or GED
• Valid driver's license with a clean abstract
• Minimum of 1 year experience in a construction or manufacturing environment required
• Must have basic knowledge of using hand and power tools
• Previous experience installing windows and doors is considered an asset
• Ability to perform heavy lifting
• Able to read shop drawings and calculate metric and imperial measurements
• Must be available and willing to work overtime, early mornings
• Able to work independently and meet established targets
• Displays positive attitude and strong problem-solving skills in order to address and resolve customer issues in a timely fashion with a quality focus
• Exceptional customer service skills with professional, courteous and pleasant demeanor with the public

Working Conditions:

• Working at job sites and in occupied homes
• Personal protective equipment must be worn