Residential Warranty
Golden Windows Residential Warranty - LONG (September 1, 2023)
Golden Windows Residential Warranty - SHORT (September 1, 2023)
GOLDEN WINDOWS LIMITED is an ISO-9001: 2000 certified company specializing in the manufacturing of quality windows and doors for sixty (60) years. We use only selected quality materials and expert workmanship in the best tradition of the trade and we are proud of the fact that we offer one of the most comprehensive warranties in our industry. To ensure that our products perform to the standards we have established they must be properly installed, used and maintained.
This warranty is effective on doors and windows ordered subsequent to September 1, 2023 and supersedes any and all prior published warranties.
INSULATED GLASS COVERAGE
Twenty (20) Year Transferable Limited Warranty
For a period of twenty (20) years from the original date of purchase and under normal conditions, GOLDEN WINDOWS LIMITED extends a limited warranty for seal failure causing impaired vision due to moisture, film or dust between the glass on all insulating units it manufactures up to the maximum size identified in it’s current product catalogue.
If the seal failure occurs within two (2) years from the original purchase date, GOLDEN WINDOWS LIMITED will provide the appropriate replacement glass unit or sash and provide the labour at no cost to our customer. For seal failures occurring between the third (3) year and twentieth (20) year from the original date of purchase, GOLDEN WINDOWS LIMITED will provide the appropriate replacement glass unit or sash on a no charge basis, this does not include installation labour cost or shipping fees.
Insulating glass units not manufactured and installed by GOLDEN WINDOWS LIMITED or installed by an appropriate representative of GOLDEN WINDOWS LIMITED such as decorative door lites or large custom sizes only carry the manufacturer’s warranty against seal failures.
This warranty is void if the glass is cracked or broken from any cause or upon the application of after market film applied on the glass.
For a period of one (1) year from the original date of purchase, GOLDEN WINDOWS extends a limited warranty against stress cracks to the insulating glass unit.
Colour matching or exact patterns cannot be guaranteed on specialty glass such as Low E, various tinted varieties and patterns such as obscure, glue chip or acid etch.
MATERIALS AND WORKMANSHIP
GOLDEN WINDOWS LIMITED warrants its products, subject to the conditions and limitations as set forth below, to be free from defects in materials and workmanship for a period of ten (10) years from the original date of purchase. GOLDEN WINDOWS LIMITED shall, at its complete discretion either repair or replace non-conforming materials or workmanship.
Any component GOLDEN WINDOWS LIMITED determines to be defective in material or workmanship, occurring within the first twenty-four (24) months of the original purchase date will be repaired or replaced solely at its expense.
Any component GOLDEN WINDOWS LIMITED determines to be defective in material or workmanship occurring after the first twenty-four (24) months and up to the ten (10) year period from the original purchase date, it will supply the component to the customer on a no charge basis. The component will be shipped freight prepaid to the original location: or for a reasonable service charge GOLDEN WINDOWS LIMITED will complete the repairs.
Due to normal weathering, coloured aluminum and vinyl products are subject to varying degrees of fading. This fading is beyond GOLDEN WINDOWS LIMITED’S control and does not constitute a defect. Therefore GOLDEN WINDOWS LIMITED cannot guarantee an exact colour match in the event a component or product is repaired or replaced under this warranty.
FACTORY FINISHING
This covers any factory finishing that GOLDEN WINDOWS LIMITED agrees to perform which is outside of the GOLDEN WINDOWS LIMITED standard offering.
For a period of one (1) year from the original date of purchase and under normal conditions, GOLDEN WINDOWS LIMITED extends a limited warranty against peeling, cracking and/or flaking. Due to normal weathering, painted products are subject to varying degrees of fading. This fading is beyond GOLDEN WINDOWS LIMITED’S control and does not constitute a defect. Therefore GOLDEN WINDOWS LIMITED cannot guarantee an exact colour match in the event a component or product is repaired or replaced under this warranty.
EXCLUSIONS AND LIMITATIONS
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The warranty printed above is the only warranty applicable to this purchase. All other warranties, expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed.
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This warranty covers only manufacturing and material defects as specified herein. It does not include defects or damages attributable to faulty or improper installation; normal weathering; defects caused by accident, fire, flood, acts of God, vandalism, riot, or civil disorder; misuse; abuse by harmful fumes; vapours; solvents, chemicals or chemical pollutants in the atmosphere; mildew, building settlement or structural failure of walls or foundations or any other condition beyond GOLDEN WINDOWS LIMITED’S control.
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GOLDEN WINDOWS LIMITED will not recognize any field-testing of our products without prior approval authorizing such tests and the Company conducting the tests.
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Texture and colour variations in wood components do not constitute material defects.
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GOLDEN WINDOWS LIMITED will not be responsible in any event, for removal, painting, refinishing or similar activities connected with glass or component replacement or repair.
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GOLDEN WINDOWS LIMITED reserves the right to discontinue or modify any of its products, including the colour, without giving notice. If GOLDEN WINDOWS LIMITED replaces any product under this warranty, it may substitute products, which are designated by GOLDEN WINDOWS LIMITED to be of comparable quality or price range in the event the product initially purchased has been discontinued or modified.
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The warranty on replacement product or components will be limited to the remainder of the warranty period of the original unit. After the 20-year warranty, any replacement component purchased will carry a two (2) year limited warranty.
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The original purchase date will be the date the product was delivered to the original address supplied by the purchaser or date of pick up by the purchaser.
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In no event shall GOLDEN WINDOWS LIMITED be liable for consequential or incidental damage in any amount and its liability shall, in all instances be limited to repair, replacement or refund of the actual original purchase price of the defective unit.
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Condensation of the interior (room side) glass surface is a sign of high humidity caused by conditions within
the building and are beyond GOLDEN WINDOWS LIMITED’S control. GOLDEN WINDOWS LIMITED’S
products must at all times have proper air flow and/or ventilation in, on, and around window coverings
of any kind to reduce heat and condensation damage. For greater certainty, the placement of any object,
including, without limitation, shutters or heavy draperies in, on, or around GOLDEN WINDOWS LIMITED’S
products shall void this warranty “ab initio.” Information on how to control condensation is available on our
website: www.goldenwindows.com/resources/maintenance-care.html. - It is the customer’s, including, without limitation, homeowner, builder or contractor, sole responsibility to
ensure that all window and doors are properly cared for and protected, at all times, including without
limitation, before, during and after installation. Any product, that is not properly cared for, and/or protected,
in accordance with [A HOMEOWNER’S CARE AND MAINTENANCE GUIDE] will void the warranty. GOLDEN
WINDOWS LIMITED’S warranty specifically excludes products that deteriorate and/or defects that occur as
a result of such improper care or protection. -
GOLDEN WINDOWS LIMITED’S warranty does not include any damage or defect to the products caused,
or contributed, as a result of:
a) faulty or improper installation;
b) failure to strictly comply with GOLDEN WINDOWS LIMITED’S product care, maintenance
and protection requirements;
c) Failure to protect woodwork before, during, and immediately after installation. Wood must
be primed, painted and/or finished as soon as possible after installation.
d) improper storage;
e) normal weathering;
f) products being used in a manner, other than the normal and reasonable purpose, for which
such product is intended;
g) excessive temperatures (both hot and cold);
h) humidity, resulting from interior and exterior temperature differentials or changes in
temperatures;
i) improper ventilation;
j) glass breakage;
k) accident, fire, flood, acts of God, vandalism, riot, or civil disorder;
l) harmful fumes, vapours, solvents, pollutants, or chemicals;
m) environmental conditions, including, but not limited to, salt, humidity, acid or chemical
pollutants in the atmosphere;
n) normal wear and tear, misuse or abuse;
o) natural variations in the products;
p) application of any liquid, plastic or other coating to any part(s) of the product;
q) removed and re-installed product;
r) mildew or mold;
s) building settlement or structural failure of walls or foundations; and
t) any other condition beyond GOLDEN WINDOWS LIMITED’S control.
For clarity, GOLDEN WINDOWS LIMITED’S warranty is void and of no force or effect upon the occurrence
of any of the foregoing.
- In cases of warpage of less than 1/4” in the plane of the door itself (not in relation to the frame and/or jamb), GOLDEN WINDOWS LIMITED reserves the right to require a period of one (1) year with the door in place before honouring any warpage claim as doors often revert to plane.
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Due to the fragile nature of grilles between the glass, our warranty is limited to our standard catalogue
sizes. Grilles touching the glass or rattling do not constitute a defect. Larger sizes can be supplied without
a warranty upon signed approval by the customer. Order confirmations and quotes will specify these
conditions. -
It is the responsibility of the end user of our products to maintain them as outlined in [A HOMEOWNER’S
CARE AND MAINTENANCE GUIDE] listed below in our published warranty. Failure to follow these
recommendations may result in the warranty being negated. -
Any GOLDEN WINDOWS LIMITED product that has not been paid for in full by the purchaser of such
product in the amount and on the timeline as specified within the order agreement for such product will not
be eligible for GOLDEN WINDOWS LIMITED’S warranty. - Any GOLDEN WINDOWS LIMITED product that is installed in a way or a location that cannot be accessed
by the Service Department will not be eligible for GOLDEN WINDOWS LIMITED’S warranty.
PURCHASED REPLACEMENT PARTS AND INSULATING GLASS
Insulating glass units or sash purchased for product that is out of warranty will be warranted for two (2) years from date of installation only if it is installed by our factory trained technicians.
Replacement parts (excluding insulating glass or sash) purchased will be warranted for a one (1) year period from date of purchase.
HOW TO MAKE A CLAIM
Contact: Golden Windows Limited
Customer Service Department
888 Guelph Street
Kitchener, ON N2H 5Z6
Telephone: 519.772.0526
Fax: 519.772.0528
Toll Free: 1.877.293.7850
When you are making a claim, we will require the following information:
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Identify the product that is involved
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Your name and the name of the contractor or installer
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A complete description of the defect
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The address where the product can be inspected (include original lot number that can be found on your Municipal tax bill)
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The telephone number(s) where you can be contacted
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Original invoice number(s)
- Contact us directly or visit our website www.goldenwindows.com/resources/residential-warranty.html for a
digital version of our 20-year residential warranty and its terms and conditions.
Failure to provide this information may result in a delay in processing your request.
NOTE
This Warranty gives you specific legal rights, which are in addition to any other rights you may have and which vary from jurisdiction to jurisdiction. The limited warranties set forth in this document are the only warranties (whether written or oral) applicable to GOLDEN WINDOWS LIMITED products and no one is authorized to modify or expand these written warranties.
Some jurisdictions may not allow the exclusion or limitation of incidental or consequential damages of how long an implied warranty lasts, therefore the limitations and exclusions may not apply to you.
Any question as to the interpretation or application of this warranty shall be determined by the courts of Ontario.
In the event of a warranty claim, GOLDEN WINDOWS LIMITED reserves the right to inspect the product within sixty (60) days of the date of the claim and prior to authorizing or approving any warranty repairs or replacements. For greater certainty, GOLDEN WINDOWS LIMITED shall have the right at all times to determine, in its sole and absolute discretion, whether or not this warranty shall apply to any product, regardless of whether GOLDEN WINDOWS LIMITED has inspected such product. Warranty claims for product installed in new homes will be inspected and repaired in compliance with the Ontario New Home Warranty Program requirements.
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